Delivery & Returns

Delivery Times & Costs

We offer Complimentary Express delivery on orders over $1000, via our courier partners UPS and DHL. Delivering Monday to Friday, 8am-6pm.

US (1-5 Working Days) - $15

US (Next Working Day) - $25

International (3-5 Working Days) - $15

We operate from multiple warehouses. Depending on availability, we may transfer your order to your country's relevant warehouse for dispatch. This is to ensure smooth and easy delivery and is indicated in the shipping methods and delivery times offered.

If incurred, all import duties and customs are covered by Métier. If you have any questions, please contact our customer care team.

Please allow an additional 4-5 working days for our monogramming service, including next day shipping. Monogrammed products cannot be returned.

Returning Your Order

Please return your unwanted item/s within 14 days of delivery, for a refund.

You can return your online order using our free returns service or return in person to our flagship store at 59 South Audley Street, London, W1K 2QN.

Follow these steps to return your order:

  • Please email customercare@metier.com with the product(s) you would like to return, your order number and which items you would like to return.
  • Please also let us know if you would prefer to return your item(s) via DHL or in person to 59 South Audley Street
  • We will also email you a prepaid Air Waybill (AWB).
  • Prepare your shipment in the original boxes and dust bags provided, and inside a protective shipping box. If a tag was included with the product, do not remove this. We cannot accept returns if the tag is missing. We do not accept returns on monogrammed or made to order products.
  • Please call your local courier office to arrange a collection or bring it directly to 59 South Audley Street.

Please note:

  • We will not accept returned items, if they appear to have been used, have their original tags removed or are not returned in their original packaging.
  • Please check your product thoroughly upon receipt, before removing any tags.
  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded
  • Monogrammed and made to order products cannot be returned.

Please allow up to 5 working days for the processing of returns once they arrive in our warehouse.